Complaints and corrections
Tell us about website content, privacy or accessibility concerns.
How to contact us
Email support@selectaparcel.com with the relevant page URL, a clear description and the outcome you seek. Email delivery has not yet been verified; postal correspondence can be sent to URBNHAUS LTD at the registered office below. Please avoid unnecessary personal information. We will review the issue and any evidence available; we do not promise a response period before delivery arrangements have been verified.
A shipment booked elsewhere
Contact the seller, shipping provider or courier that holds your booking. SelectaParcel currently provides information only and cannot investigate another provider’s records or determine its compensation claims. Keep your booking reference, handover evidence and relevant photographs for that provider.
Privacy and accessibility
For data-protection concerns, see our privacy notice and contact us by email or post. You also have the right to complain to the UK Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/. For an accessibility barrier, include your device, browser and the task you could not complete; alternative-format requests can be made through the same contact channels.
Operator information
URBNHAUS LTD · Registered in England and Wales · Company number 15868812. View the Companies House record.
Registered office: 33 Dunster Street, Northampton, England, NN1 3LB. This is not a parcel drop-off or collection point.
Public business location: Northampton, England, United Kingdom.
Email: support@selectaparcel.com. Email delivery has not yet been verified.